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Release 26.10.3

October 21, 2026

New

  • Voice messages from the "Messages" section. Click the microphone next to the input field: record a reply of up to 3 minutes, listen to it and send it. In Telegram, VK and MAX the person receives a voice message, in Viber and the website chat — an audio file. More — Voice message.
  • Specialist first, then the service. In a booking mini app the client can choose the specialist first and then the service. The "Booking services" element has a new "Specialist" field: with {{ staffId }} the element shows only the chosen specialist's services, with their price and duration. More — Specialist first, then the service.
  • Widget theme and colours. The widget settings have a new "Theme" — "Light", "Dark" or "Match the visitor" — and "Colors" for each theme: the button, icon, accent, window background and text. With "Match the visitor" the widget is light or dark like the visitor's device and changes its colours right away when the visitor switches the theme. The other shades and the colour of the text on the accent are picked automatically. More — Theme and colours.
  • A microphone in the widget chat. A website visitor can record a voice message. Turn it on in the widget settings — "Microphone in the chat". More — Microphone.
  • The help center in Spanish. The help center is now available in Spanish too — every section, with screenshots of the Spanish interface. Switch the language in the help center header.
  • The widget icon in the chat header. If the widget has an icon uploaded, it is shown on the website to the left of the chat title. More — Widget icon.
  • A footer note in the widget chat. A line in small print at the very bottom of the chat window — for example, "Answers are written by AI — double-check important information". It is set in the chat settings; there is none by default. More — Footer note.

Changes

  • The widget chat takes up the whole screen on phones. Before, a strip of the page stayed visible at the top, and the cross overlapped the title. Now the open chat takes up the whole screen, and the cross sits in the title row.
  • Initials instead of empty avatars. Contacts without a messenger photo and users without a profile photo now show initials on a colored background: in the messenger, contact list, CRM, mailing subscribers, orders, project team, profile and sign-in. The color depends on the name, so the same person is easy to recognize in any section.
  • A contact without a photo — avatar: null. In the contacts API, the avatar field of a contact without a messenger photo is now null. The same goes for the photo field in the contact data the bot sends to external services. Previously it could hold a link to an initials picture drawn by the server.
  • "What's new" by month. Releases in the menu and on the What's new page are grouped by month.
  • The chat title in the widget. It is slightly smaller and sits right in the middle of the header: before, the chat window overlapped the header, and the title with the icon ended up below the middle.
  • A "Back" button on the QR code page. On a computer, a link to a messenger opens a QR code in the widget. Now there is an arrow to the left of the messenger name — it takes you back to the list of links.

Fixes

  • Viber: the bot stayed silent on the first contact from a subscriber without a photo. If a new Viber subscriber had no profile photo, the bot did not reply to the first contact — opening the chat or the first message. After that everything worked.
  • Error when connecting a channel by API URL. If the API URL is wrong or the service at it does not respond, the "Api URL" field now says what went wrong and what the URL should look like. Previously a generic "An error has occurred! Please try again later." was shown. URLs on the service's new domain are now accepted too.
  • The "⋯" menu of blocks and notes on the scheme. Previously the menu could hide under a neighboring block, and when the scheme was zoomed out, open away from the button. Now it opens under the "⋯" button, on top of other blocks, at any zoom level.
  • The "⋯" menu on the mini app scheme. The same fix.
  • The interlocutor's photo when contacts chat with each other. When contacts chat with each other through the bot, an interlocutor without a photo had another contact's photo next to their messages in the built-in messenger. Now their own initials are shown.
  • Daily upload limit message. When the daily file upload limit was used up, uploading a bot avatar or a shop, branch or widget icon showed a generic error. Now it shows the limit message.
  • A widget that opens straight into the chat flashed the list of links when closing. While the window was fading out, the list showed for a moment instead of the chat. Now the window closes with the chat.